FAQ
Frequently Asked Questions — Sorelyn
🚚 Shipping
What are the delivery times?
Orders are processed within 1–3 business days. Delivery then takes 7–12 business days depending on your country (United States, United Kingdom, Europe).
Can I track my order?
Yes. A tracking number is sent to you by email as soon as your order ships. You can track your package directly from the link provided.
Is shipping free?
Free shipping is available above a certain order amount. Applicable fees are displayed at checkout.
🔄 Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery for any unused item in its original packaging.
How do I initiate a return?
Contact us via our contact form or by email with your order number. We'll guide you through the process step by step.
When will I be refunded?
Refunds are processed within 5–10 business days after the return is received and validated.
💳 Payment
What payment methods do you accept?
We accept credit/debit cards (Visa, Mastercard, Amex), PayPal, and Shop Pay.
Are my payments secure?
Yes. All transactions are SSL-encrypted and processed through certified platforms (Stripe, PayPal). Your banking details are never stored on our site.
Can I pay in installments?
This option may be available depending on your country via Shop Pay Installments. It will appear automatically at checkout if eligible.
🧴 Products
Are your skincare products safe for sensitive skin?
Yes. Our formulas are dermatologist-tested, free from parabens and harsh chemicals, and suitable for all skin types including sensitive skin.
How long before I see results?
Most customers notice visible improvements within 2–4 weeks of regular use. For best results, apply morning and/or evening to cleansed skin.
What are the main ingredients?
Our creams contain active ingredients such as Retinol, Collagen, Hyaluronic Acid, Vitamin C, and Snail Mucin — chosen for their proven anti-aging and brightening properties.
What size are the products?
All our face creams are 50ml / 1.7 fl oz, ideal for 1–2 months of daily use.
📦 Orders
Can I modify or cancel my order?
Modifications are possible within 12 hours of placing your order. After that, the order is forwarded to our logistics partner and can no longer be changed.
I didn't receive my confirmation email — what should I do?
Check your spam folder. If it's not there, contact us with the email address used when placing the order.
📬 Contact
How can I reach you?
Through our contact form on the site, or directly by email. We respond within 24–48 hours (business days).